On discharge from hospital, my very elderly mother needs daily care, several times a day. My family researched care providers very carefully, contacted several in the Hertford area & read all the inspection reports!
On talking with Rachel at Eureka Care Services, we were immediately impressed with her thorough communication about mum, what would be needed, her services & staff. She visited the hospital & mum's home & did lots of preparation before mum even came home! Rachel has been lovely with mum!! Kind, caring, patient, encouraging, calm...
She's chatted with the family,-& especially with dad, who's 94 & needs encouraging words too! & she's the first person who's asked if I'm ok ( daughter) !
I live 250 miles away, but feel totally confident that Rachel will contact me anytime she needs to , & that I leave my mum & dad in VERY caring & safe hands. I would just add that my mother had other carers before her hospital stay. Whilst we were not unhappy with the care they provided, Rachel offers an even better level of all- round care & communication!
Happy 92nd Birthday Mum!
& grateful thanks to Rachel & her team of carers, who help mum remain at home with dad! On their lunchtime visit today, they arrived with cake, candles, card, balloon, singing!! We are SO lucky that mum & dad have the kindest care team ever!!
Iyabo Adeyemi Bello well Rachel, when you live far away from your parents, it’s so reassuring to know they’re looked after by you & your lovely team. I’m totally secure in the knowledge you’ll get in touch if there are any worries ( which you already have done!). & happy knowing you ‘keep an eye on them’ 3x everyday! You are the best!!
Gillian Wright, Hertford
John Matthews, Hatfield
Janet Madison, Ware
Isabelle Newton, Stevenage